GENERAL TERMS AND CONDITIONS OF USE AND SALE
BISSIUM
Version 1.0 — Effective Date: November 2, 2026
1. About Bissium
Bissium is a digital platform operated by Bissi Eats EURL, allowing users to access various products and services offered by independent merchants, restaurants, drivers, and other partners.
Depending on service areas and availability, Bissium facilitates food orders, purchases from partner businesses, parcel deliveries, transportation services, and vehicle reservations.
These Terms and Conditions govern access to and use of the platform and define the rights and obligations of its users.
By using Bissium, users agree to these Terms and Conditions.
2. Role of the Platform
Bissium primarily acts as a digital intermediary connecting users with independent merchants, restaurants, drivers, and other partners listed on the platform.
Bissium does not sell the products displayed on its platform. Each partner merchant remains the seller of its own products and is responsible for their descriptions, availability, quality, and compliance with applicable regulations.
Services offered by drivers and other partners are provided under the conditions applicable to each service.
Bissium facilitates connections, orders, reservations, payments, and service tracking in accordance with its legal obligations.
3. Registration and Use
Users agree to provide accurate, complete, and up-to-date information when registering and using the services.
Users are responsible for maintaining the confidentiality of their login credentials and must report any unauthorized use of their accounts.
Any fraudulent, abusive, or unlawful use of the platform is prohibited.
Bissium may restrict or suspend access to an account in the event of a violation of these Terms and Conditions, in accordance with applicable regulations.
4. Prohibited Products and Services
Products and services whose sale, marketing, transportation, or delivery is prohibited under Algerian law may not be offered on the Bissium platform.
Each partner merchant is responsible for ensuring the legality and compliance of the products and services it offers.
Bissium reserves the right to remove non-compliant listings, refuse transactions that violate applicable regulations, and take appropriate action against the accounts concerned.
5. Orders and Reservations
Users may place orders, request services, or make reservations according to the features available on Bissium.
Product or service descriptions, prices, and applicable fees are displayed before confirmation.
The fulfillment of a service may be subject to availability and acceptance by the relevant partner.
Users are responsible for the accuracy of the information provided when placing an order or making a reservation.
6. Prices and Payments
Product and service prices are displayed in Algerian dinars unless otherwise stated.
Any additional applicable charges, including delivery or service fees, are communicated to users before confirming an order or reservation.
Payments are made using the payment methods available on Bissium. Users select their preferred available payment method when confirming a transaction.
Merchants and partners remain the providers of their respective products and services in accordance with applicable legal provisions.
7. Cancellations, Refunds, and Deliveries
Cancellation, refund, and delivery conditions may vary depending on the nature of the service and its stage of completion.
These conditions are detailed in the relevant policies available on Bissium, in accordance with applicable regulations and consumer rights.
These Terms and Conditions are supplemented by the Privacy Policy, Cancellation Policy, Refund Policy, and Delivery Policy.
Additional terms may apply depending on the service selected.
8. Responsibilities
Each merchant or partner remains responsible for its legal and contractual obligations regarding the products and services it offers.
Bissium fulfills the obligations applicable to it as the platform operator and in connection with the services it provides.
Bissium takes reasonable measures to ensure the proper functioning of its digital services.
Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.
9. Service Availability
Bissium endeavors to maintain the accessibility and proper functioning of its platform.
Temporary interruptions may occur due to maintenance, updates, technical incidents, or circumstances beyond its control.
Service availability may vary depending on geographical areas and active partners.
10. Personal Data
Users' personal data is processed in accordance with Bissium's Privacy Policy and applicable Algerian legislation, particularly Law No. 18-07 of June 10, 2018, as amended and supplemented.
The Privacy Policy explains how personal data is collected, used, and protected, as well as users' rights.
11. Intellectual Property
The trademarks, logos, interfaces, content, and other elements belonging to Bissium are protected by applicable law.
Any unauthorized reproduction, distribution, or use is prohibited, without prejudice to partners' rights over their own content.
12. Changes to the Terms and Conditions
Bissium may modify these Terms and Conditions to reflect changes in its services, features, or applicable regulations.
Users will be informed of changes through appropriate means.
New provisions shall apply in accordance with applicable law and without prejudice to previously acquired rights.
13. Governing Law and Disputes
These Terms and Conditions are governed by Algerian law.
In the event of a dispute, the parties may seek an amicable resolution.
Failing such resolution, disputes shall fall within the jurisdiction of the competent courts in accordance with applicable Algerian law, without prejudice to consumers' statutory rights.
14. Company Information and Contact
Operating Company: Bissi Eats EURL
Platform: Bissium
Commercial Registration Number: 25B 102 1993-00/16
Tax Identification Number (NIF): 002516102199303
Registered Office: Centre Commercial et d'Affaires El-Qods, Copropriété 12, Section 40, Lot 1505, Office No. 44, 18th Floor, Chéraga Municipality, Algiers, Algeria.
Email: info@bissieats.com
Phone: +213 770 78 82 92
For any questions, information requests, or complaints regarding Bissium, users may contact the support team using the contact details provided above.